About Us -> FAQ

Frequently Asked Questions

Where are your teas from?

All teas sold on this website are produced at our Mingshan Ecological Tea Demonstration Base at Anxi, Fujian, China.

Does your tea contain flower or artificial flavor?

No. All our tea are hand-picked and hand-made using traditional tea processing techniques. Ti Kuan Yin tea is fragrant naturally. No flower or artificial flavor is added.

How should I store my tea?

Keep in a dry and cool place. All our tea is vacuum sealed per serving. It should avoid exposure to light, humidity, and high temperatures. Under normal circumstances, the tea should remain fresh for 3-6 months. If you keep them in a freezer, the tea will remain fresh for up to 18 months.

What is your return policy?

We want you to be satisfied with your order from Mingshan Tea, and we will gladly exchange or refund any unopened teas within 14 days of receipt.

  • Tea must be unused, in their original packaging and in new condition upon receipt. If item is found damaged or used, we will not be able to issue a refund. No refund will be made for the original shipping charges.
  • If an item in your order arrives damaged, please email us immediately with your order ID, items damaged, and nature of damage. We will be happy to assist you with replacing this item, or providing a refund. Shipping charges will not apply to replacement shipments in this case.
  • Generally, we do not cover the cost of shipping the returned or exchanged items to us.
What is your privacy policy?

To complete an order, our customers will share with us their name, email, and address. This information is used to process and ship orders. We do not sell or rent this information to any third party. Currently we have Paypal and Google CheckOut as our payment options. We don’t collect any billing-related information.

Our customers will occasionally receive information on products, special deals, or coupons from us by email. Out of respect for the privacy of our customers we present the option to not receive these types of communications. To opt-out from our email communication, simply drop us a note at mingshan@gmail.com.